complaints procedures

Report of a study which followed up an investigation by the National Care Standards Commission in 2004 into the management of medication in care and children's homes in England which found homes were not performing well in this area.

The follow up study found some improvement but not enough to be wholly satisfactory.

This Act of Scottish Parliament establishes a new independent body to regulate care services in Scotland to be known as the Scottish Commission for the Regulation of Care ('The Commission'). It also establishes a system of care regulation, encompassing the registration and inspection of care services against a set of national care standards and the taking of any enforcement action; a new independent body, to be known as the Scottish Social Services Council ('The Council') to regulate social service workers and to promote and regulate their education and training.

Document setting out the national minimum standards expected of domiciliary care agencies in England to ensure good quality personal care and support for people while living in their own home in the community.

This Act of Scottish Parliament creates the Scottish Parliamentary Standards Commissioner. It is the Commissioner's responsibility to investigate any complaints about the conduct of a member of the Parliament.

The Act is in four parts. Part 1 describes the appointment, functions and directions of the Scottish Parliamentary Standards Commissioner; Part 2 details the provisions for investigation of complaints; Parts 3 and 4 contain general and supplementary information.

Report presenting the results of a survey of children's own experiences of the social care system in England. It focuses particularly on six topics, namely bullying, having a say in what happens to them, making complaints and suggestions, education, care planning for those in care and leaving care.