complaints procedures

"Why are they going to listen to me?" Young people's perspective on the complaints system in the youth justice system and secure estate

Report that outlines views on the complaints process in the youth justice system, from the perspectives and capturing the experiences of children in that system.

It builds on the previous work of the Office of the Children’s Commissioner and User Voice in this field.

"It takes a lot of courage": children and young people's experiences of complaints procedures in services for mental health and sexual health including those provided by GPs

Report that combines data from primary and secondary sources to produce compelling evidence about children and young people’s experiences of complaints systems, with particular reference to sexual health and mental health services, including those delivered by GPs.

Scottish Public Services Ombudsman Act 2002

This Act provides the means of fulfilling the duty imposed on the Parliament by section91(1) of the Scotland Act 1998 to make provision for the investigation of maladministration complaints against members of the Scottish Executive in the exercise of functions conferred on the Scottish Ministers and against other office-holders in the Scottish Administration.

Regulation of Care (Scotland) Act 2001

This Act of Scottish Parliament establishes a new independent body to regulate care services in Scotland to be known as the Scottish Commission for the Regulation of Care ('The Commission'). It also establishes a system of care regulation, encompassing the registration and inspection of care services against a set of national care standards and the taking of any enforcement action; a new independent body, to be known as the Scottish Social Services Council ('The Council') to regulate social service workers and to promote and regulate their education and training.

Scottish Parliamentary Standards Commissioner Act 2002

This Act of Scottish Parliament creates the Scottish Parliamentary Standards Commissioner. It is the Commissioner's responsibility to investigate any complaints about the conduct of a member of the Parliament.

The Act is in four parts. Part 1 describes the appointment, functions and directions of the Scottish Parliamentary Standards Commissioner; Part 2 details the provisions for investigation of complaints; Parts 3 and 4 contain general and supplementary information.

How do I get help?

Factsheet providing information and advice on sources of help available to all those caring for family members or friends in Scotland. Topics covered include carers' assessments, emotional support, financial matters and making a complaint.

Choices in care

The Alzheimer's Society is the UK's leading care and research charity for people with dementia, their families and carers. They produce information and advice sheets to support those affected by dementia.

As dementia progresses people usually need more care and support. This information sheet discusses some of the issues and options to consider carefully as dementia progresses and provides some useful contact addresses.

Care homes for older people: national minimum standards

Brief guide to the national minimum standards for care homes for older people in England covering topics such as what to expect from care homes, rights and complaints procedures.

Care homes for older people : national minimum standards

Document laying out national minimum standards issued by the Secretary of State for Health which apply to care homes providing accommodation, nursing or personal care to older people.