complaints procedures

Report that outlines views on the complaints process in the youth justice system, from the perspectives and capturing the experiences of children in that system.

It builds on the previous work of the Office of the Children’s Commissioner and User Voice in this field.

Factsheet providing information and advice on sources of help available to all those caring for family members or friends in Scotland. Topics covered include carers' assessments, emotional support, financial matters and making a complaint.

The Alzheimer's Society is the UK's leading care and research charity for people with dementia, their families and carers. They produce information and advice sheets to support those affected by dementia.

As dementia progresses people usually need more care and support. This information sheet discusses some of the issues and options to consider carefully as dementia progresses and provides some useful contact addresses.

Brief guide to the national minimum standards for care homes for older people in England covering topics such as what to expect from care homes, rights and complaints procedures.

Document laying out national minimum standards issued by the Secretary of State for Health which apply to care homes providing accommodation, nursing or personal care to older people.

Booklet offering information and advice on what action to take or how to complain in the event of poor or unsatisfactory service from an agency or organisation.

This Act provides the means of fulfilling the duty imposed on the Parliament by section91(1) of the Scotland Act 1998 to make provision for the investigation of maladministration complaints against members of the Scottish Executive in the exercise of functions conferred on the Scottish Ministers and against other office-holders in the Scottish Administration.

Guide produced to help health and social care organisations become better at listening, responding and learning from people's experiences of care through improving feedback and complaints procedures.