service users

Report describing and assessing an example of an active outreach project with a view to demonstrating the importance of gaining service users views on the innovative local practices which they receive. It attempts to show how service user involvement can be more widely implemented through direct consultation.

'Experts by Experience' is suitable for use throughout law learning. The materials will: introduce users to how service users and carers have experienced legal interventions by social workers; identify how experts by experience identify good and poor practice by social workers; present what experts by experience suggest are the essential knowledge, skills and values that social workers should have and how they should use them; present key messages for social workers on what is really important for service users and carers when legal interventions are being used.

Document that gives background information and highlights key areas for consideration to support third sector organisations to plan, prepare and respond to pandemic influenza.

Key messages are presented from a study looking at mental health services provided by the NHS, councils, prisons, the police and the voluntary sector across Scotland for all ages. The study examines the accessibility and availability of mental health services and how much is spent on them.

The report provides an overview of mental health services and is the first in a series of planned reports in this area. The researchers carried out an overview to highlight areas for improvement and to identify priorities for future audit work.

Document setting out the national minimum standards expected of domiciliary care agencies in England to ensure good quality personal care and support for people while living in their own home in the community.

Booklet designed to help in the preparation for mental health Payment by Results. This clustering booklet contains the assessment tool (HoNOS PbR) and the 21 clusters developed by the Care Pathways and Packages Project.

Service users will need to be assessed and 'assigned' to the relevant cluster. As peoples needs change overtime they will need to be re-assessed and re-clustered periodically. The clustering booklet is time-limited as work continues across the NHS to refine and validate both the assessment and the clusters.

Accountability and intervention is suitable for use towards the end of law learning but before summative assessment. It explores the impact of law on how social workers work, in particular: how legal rules influence the process of decision-making (rather than content); and how social work values influence our approach.

There is a growing realisation that service uses and carers should be involved in developing the services they receive. Their expertise as users of services and what they want from services should be heard. It is particularly important that service users are involved in the national organisations that regulate services, the workforce, education and training n social care.

Report describing the Search for Acute Solutions Project which was set up in 2002 to find ways of making acute inpatient mental health care better. It reports the lessons learned from the experience of the project on how to improve hospital care in mental health.

Video highlighting the barriers facing physically disabled people and looking at a campaign for social change.