service users

For Scotland's children: better integrated children's services (Part 2)

This is the second part of the report of an action team of experts from local government, the NHS and the voluntary sector to look at how better to integrate children’s services.

Their action plan contains a range of ways in which local authorities, the NHS and the voluntary sector can work together to create a single children’s services system, backed up by a number of good practice examples.

For Scotland's children: better integrated children's services (Part 1)

This is the first part of the report of an action team of experts from local government, the NHS and the voluntary sector to look at how better to integrate children’s services.

Their action plan contains a range of ways in which local authorities, the NHS and the voluntary sector can work together to create a single children’s services system, backed up by a number of good practice examples.

Co-production : an emerging evidence base for adult social care transformation (Research briefing 31)

Paper explaining and discussing the concept of co-production, the idea that users of adult social care services should be recognised as people possessing assets and skills which can be employed to help improve services rather than simply seen as passive recipients of services.

The journey to the interface : how public service design can connect users to reform

Paper discussing the concept of service design and arguing that it can offer policy makers and practitioners a vision for the transformation of public services, as well as a path to get there. It lays out an agenda for action which shows how service design approaches can be applied systematically.

My health: health action planning and health facilitation for people with a learning disability

This DVD asks viewers to consider their physical health, mental health and aspects of their life style that contribute in good or bad ways to both of these. It advocates regular physical health checks and the creation of a personal health action plan as part of a personalised and joined up service. It also describes the role of 'health facilitators', who can be friends, relatives or another trusted individual, to act as a broker between health services and a person with learning disabilities.

Personalisation: a shared understanding, commissioning for personalisation - a personalised commissioning approach to support and care services

Set of three separate papers looking at the development and delivery of personalised services and approaches. The first paper considers what personalisation is and what areas need to be aligned to bring about real user engagement, flexibility and improved outcomes.

The second discusses the role of commissioning in transforming services to meet future needs and the third examines commissioning in greater detail and identifies the issues which arise at an operational level and which might need to be addressed.

Experiences of the early implementation of the Mental Health (Care and Treatment) (Scotland) Act 2003 : a cohort study

Report of a study which aimed to evaluate the implementation of the MHCT Act through an in-depth exploration of the experiences and perceptions of service users, carers and different health and social care professionals and advocacy workers, and a consideration of stakeholders' views in light of those expressed before implementation of the Act.

Mapping Sure Start Scotland

This summary report maps the development of services funded through Sure Start Scotland based on information provided by local authorities. The mapping exercise was carried out by a team at the Centre for Research on Families and Relationships (CRFR) commissioned by the Scottish Executive.

Active outreach : an independent service user evaluation of a model of assertive outreach practice

Report describing and assessing an example of an active outreach project with a view to demonstrating the importance of gaining service users views on the innovative local practices which they receive. It attempts to show how service user involvement can be more widely implemented through direct consultation.