service users

Paper describing a study which aimed to investigate how personal narratives are used in Scotland to promote recovery and social inclusion by mental health service users.

This is the second part of the report of an action team of experts from local government, the NHS and the voluntary sector to look at how better to integrate children’s services.

Their action plan contains a range of ways in which local authorities, the NHS and the voluntary sector can work together to create a single children’s services system, backed up by a number of good practice examples.

This is the first part of the report of an action team of experts from local government, the NHS and the voluntary sector to look at how better to integrate children’s services.

Their action plan contains a range of ways in which local authorities, the NHS and the voluntary sector can work together to create a single children’s services system, backed up by a number of good practice examples.

Paper explaining and discussing the concept of co-production, the idea that users of adult social care services should be recognised as people possessing assets and skills which can be employed to help improve services rather than simply seen as passive recipients of services.

Paper discussing the concept of service design and arguing that it can offer policy makers and practitioners a vision for the transformation of public services, as well as a path to get there. It lays out an agenda for action which shows how service design approaches can be applied systematically.

This DVD asks viewers to consider their physical health, mental health and aspects of their life style that contribute in good or bad ways to both of these. It advocates regular physical health checks and the creation of a personal health action plan as part of a personalised and joined up service. It also describes the role of 'health facilitators', who can be friends, relatives or another trusted individual, to act as a broker between health services and a person with learning disabilities.

Set of three separate papers looking at the development and delivery of personalised services and approaches. The first paper considers what personalisation is and what areas need to be aligned to bring about real user engagement, flexibility and improved outcomes.

The second discusses the role of commissioning in transforming services to meet future needs and the third examines commissioning in greater detail and identifies the issues which arise at an operational level and which might need to be addressed.

Report of a study which aimed to evaluate the implementation of the MHCT Act through an in-depth exploration of the experiences and perceptions of service users, carers and different health and social care professionals and advocacy workers, and a consideration of stakeholders' views in light of those expressed before implementation of the Act.