service users

A commissioner's guide to service user involvement in the re-commissioning of day and vocational services for people with mental health conditions

Guide providing information and advice for health and social care commissioners on how best to involve users of mental health services in the re-commissioning of day and vocational services. It is based on the experiences of commissioners and service users who collaborated on re-designing and modernising local services.

SCIE Guide 4: Involving service users and carers in social work education

In 2003 the Department of Health introduced a new qualification for social workers. Previously a diploma, for the first time the social work qualification became a three-year degree course, a move which reflected the difficulty and professionalism of the job. Also for the first time, universities and colleges offering the degree were required to involve service users and carers in the design and delivery of the programme.

Funding social care: what service users say

Document that reports on the views of a diverse range of adult social care service users, brought together to explore current proposals for funding social care.

Asking the experts : a guide to involving people in shaping health and social care services

This guide was developed to bring together relevant research evidence and practical experience of involving people, focusing on community care settings. It also aims to help practitioners to consider the most appropriate ways of involving the people they serve, to provide some practical guidance on getting started and to present examples of effective or innovative ways of involving people that could illustrate how an approach was used.

Money advice for vulnerable groups: final evaluation report

Report presenting the findings of an evaluation of eleven Scottish Executive funded pilot projects to test approaches to improving the accessibility and availability of money advice services for vulnerable groups.

The report bases its findings on an interim report and separate reports for each of the pilot projects.

What matters with personal narratives?

Paper describing a study which aimed to investigate how personal narratives are used in Scotland to promote recovery and social inclusion by mental health service users.