service users

Guide providing information and advice for health and social care commissioners on how best to involve users of mental health services in the re-commissioning of day and vocational services. It is based on the experiences of commissioners and service users who collaborated on re-designing and modernising local services.

In 2003 the Department of Health introduced a new qualification for social workers. Previously a diploma, for the first time the social work qualification became a three-year degree course, a move which reflected the difficulty and professionalism of the job. Also for the first time, universities and colleges offering the degree were required to involve service users and carers in the design and delivery of the programme.

Document that reports on the views of a diverse range of adult social care service users, brought together to explore current proposals for funding social care.

This guide was developed to bring together relevant research evidence and practical experience of involving people, focusing on community care settings. It also aims to help practitioners to consider the most appropriate ways of involving the people they serve, to provide some practical guidance on getting started and to present examples of effective or innovative ways of involving people that could illustrate how an approach was used.

Report explaining and proposing the concept of "citizen leadership" as a means of empowering service users and carers through enabling them to directly influence and shape the development and implementation of the Changing Lives agenda.

Paper reporting and discussing the findings of a literature review which aimed to assess different models of multi-agency work, the impacts of and possible facilitators and challenges to multi-agency working and the implications these have for good practice.

Report presenting the findings of an evaluation of eleven Scottish Executive funded pilot projects to test approaches to improving the accessibility and availability of money advice services for vulnerable groups.

The report bases its findings on an interim report and separate reports for each of the pilot projects.