service users

Article discussing how the service-user led approach to purchasing is changing the role of commissioners.

This evidence cluster details 1) what is known about take up of Direct Payments amongst mental health service users and 2) the key factors for successful implementation of Direct Payments for this group. The experiences of service users are reported throughout.

Report about service users’ experience and views of involvement in shaping services, and the experiences and views of commissioners when involving users. The research points to what is currently happening and what might be possible in the future shape of commissioning.

All of us who work with families carry into our work a whole set of beliefs and values about family life and how children should be cared for. This learning object is designed to make you aware of these personal values and how they might impact on your practice. This learning object explores the way that personal values can effect the way you deal with families and seeks to help make practitioners aware of the impact and implications that this can have. You will be asked to capture your initial thoughts relating to 3 case study images depicting different aspects of family life.

This online guide contains evidence-based examples of good practice and is intended to support universities and colleges to engage effectively with people who use services and carers in their social work and social care training.

Discussion paper on scrutiny in the public sector and whether regulation bodies are effective in ensuring public services are meeting the needs of users.

Report presenting the findings from the first phase of a research project set up to investigate how local government can build up more trusting relationships with its citizens. Based on the findings, it identifies a new typology of the trust relationships which the public wants to cultivate with government.

Guide providing information and advice for health and social care commissioners on how best to involve users of mental health services in the re-commissioning of day and vocational services. It is based on the experiences of commissioners and service users who collaborated on re-designing and modernising local services.