service users

A training resource about service user involvement in your organisation.

Report presenting the findings of a review carried out to discover how models of service user involvement in health research could be applied to research on mental health care in prisons. It concluded there are examples of service user engagement in prisoner councils and in prison health service development which could be further developed.

This report seeks to uncover the difficulties and fears people experience in being paid for their contribution to services and those of the organisations who pay them. By revealing the issues and seeking to have them addressed, it will help in laying the foundations for proper and principled user involvement.

This site has been developed as part of a Department for Children, Schools and Families (DCSF) and the Department of Health (DH) social worker recruitment campaign. The site will eventually display six films based on the real-life stories of people who have needed a social workers. Each story demonstrates the complexity, depth and emotion of the issues involved and that social workers use their high levels of skill and knowledge to interact with a range of age groups on many different issues. Those visiting the site can also comment on the stories they have viewed.

This is a practical guide to evaluating participation work in children's services. It covers evaluation planning; involving children and young people; ethics; methods; analysis; presenting findings; dissemination. There is an extensive list of further resources that cover the topics discussed in more depth, as well as details of several participation-related evaluation tools.

This knowledge review looks at current literature and practice around service user involvement, the extent to which service user involvement has brought improvements to social work and social care and where the change has become established practice.

Discussion paper addressing the question of whether community-based services can deliver better results for black and minority ethnic (BME) service users by explaining the latest direct payments legislation and how it is supposed to work, summarising research evidence which indicates an inability of BME service users to embrace direct payments fully and asks questions which could make direct payments more effective for BME service users.

Adult social care is changing, to put the people who use services at the heart of their own care and support. This requires a different approach from the social care workforce. This At a glance summary presents some ideas about how to successfully change social care services, based on the learning from two previous SCIE publications

This report provides a comprehensive review of the relatively new phenomenon of Internet-based drug treatment interventions (DTI). It presents a sample of Internet-based DTI programmes across Europe and outlines their methodologies, providing a series of screen shots to further demonstrate the websites’ content and to provide an overall impression of the types of online treatment available.