service users

Getting it right: assessments for black and minority ethnic carers and service users

This learning resource will provide the learner with the necessary skills and knowledge to critically examine — from point of assessment to actual service delivery — how the needs of minority ethnic carers and service users are currently being met. It therefore aims to ensure that the need to achieve equality of opportunity and access lies at the heart of individual and collective practice.

Back on track? : CPA care planning for service users who are repeatedly detained under the Mental Health Act

Report describing the quality of care planning for patients with repeat admissions under the Mental Health Act 1983, assessing the extent to which the Care Programme Approach (CPA) is being operated effectively and making conclusions about factors which contribute to the best quality of care and outcomes for such patients.

Self-management & rehabilitation

Website intended to allow service users, carers, health and social care professionals to access information and evidence on adult rehabilitation and the management of long term conditions.

New scrutiny bodies 2011: a conference for service users and their carers and equality organisations on how services will be inspected from April 2011 26 June 2009, The Trades Hall, Glasgow: event summary and conclusions

The Scottish Government is establishing two new improvement and scrutiny bodies for healthcare and for social care and social work. These changes, which are part of a wider simplification of the public sector, should lead to improvements and better checking of health, social care and social work services in Scotland. This conference was organised to make sure that the views of people who use services and of equality groups could be heard. The conference had two main purposes: to tell people about the changes; and to hear the views of the people affected.

Opportunities for involvement for service users and carers at the Open University in Scotland

Booklet explaining the different ways service users or carers can assist with the work of the Faculty of Health & Social Care at the Open University. Opportunities available include the development of courses and the selection and training of students.

Supporting me: a guide for personal assistants employed by or for someone with autistic spectrum condition

Part of the Supporting Me series, this guide provides information for personal assistants employed by or for someone with autistic spectrum condition.

Overview of mental health services

Report that provides an overview of mental health services across Scotland and is the first in a series of planned reports in this area. Audit Scotland has carried out an overview to highlight areas for improvement and to identify priorities for future audit work. The report looks at mental health services provided by the NHS, councils, prisons, the police and the voluntary sector across Scotland for people of all ages.

Involving users and carers in social work education

This podcast is an interview with Maggie Gee, University of Dundee, on the topic of involving users and carers in social work education.

Substance misuse services in Grampian 2007 : multi-agency inspection (summary)

Document reporting the results of an inspection of substance misuse services in Grampian and making recommendations for improvements.