service users

User research: is it really different? (Outline 15)

Although very little empirical research has been conducted to date about the impact of user research on the research process or the outcome of research, it has consistently been gaining credibility and validity in the last few years as mainstream researchers and funders become aware of its potential. This briefing presents the differences in perspectives and practice between user/survivor and mainstream research and their potential impact on the research process. Briefing published by Research in Practice For Adults in 2010.

University of Dundee User and Carers Group

This film explains how the Service User and Carer Group at Dundee University was established.

It explains how members help to influence Social Work Education and the impact carer's and service user involvement has on student development.

SCIE: Position Papers

A selection of summaries on a particular policy question, such as whether service user involvement has made a difference to social care services. The papers identify issues and key messages.

Effective User Involvement

Part of the IRISS What Works: Putting Research Into Practice series, Peter Beresford discusses how user involvement in public service design and management has been widely promoted as a means of improving the quality and responsiveness of services. It focuses particularly on the role of the user in service planning. The event was held on 20th January, 2010.

Consumers in Professionalised Services

This podcast is taken from the Scottish Policy Innovation Forum and presents Gill Hogg, University of Strathclyde, talking about consumers of professionalised services such as patients, service users and clients.

Involving Service Users training resource

A training resource about service user involvement in your organisation.

Principles and standards of citizen leadership including, what is citizen leadership?: a report by the user and carer panel of the 21st century social work review

Report explaining and proposing the concept of "citizen leadership" as a means of empowering service users and carers through enabling them to directly influence and shape the development and implementation of the Changing Lives agenda.

Multi-agency working and its implications for practice: a review of the literature

Paper reporting and discussing the findings of a literature review which aimed to assess different models of multi-agency work, the impacts of and possible facilitators and challenges to multi-agency working and the implications these have for good practice.