service users

Effective User Involvement

Part of the IRISS What Works: Putting Research Into Practice series, Peter Beresford discusses how user involvement in public service design and management has been widely promoted as a means of improving the quality and responsiveness of services. It focuses particularly on the role of the user in service planning. The event was held on 20th January, 2010.

Back on track? : CPA care planning for service users who are repeatedly detained under the Mental Health Act

Report describing the quality of care planning for patients with repeat admissions under the Mental Health Act 1983, assessing the extent to which the Care Programme Approach (CPA) is being operated effectively and making conclusions about factors which contribute to the best quality of care and outcomes for such patients.

Overview of mental health services

Report that provides an overview of mental health services across Scotland and is the first in a series of planned reports in this area. Audit Scotland has carried out an overview to highlight areas for improvement and to identify priorities for future audit work. The report looks at mental health services provided by the NHS, councils, prisons, the police and the voluntary sector across Scotland for people of all ages.