The Scottish Government is establishing two new improvement and scrutiny bodies for healthcare and for social care and social work. These changes, which are part of a wider simplification of the public sector, should lead to improvements and better checking of health, social care and social work services in Scotland. This conference was organised to make sure that the views of people who use services and of equality groups could be heard. The conference had two main purposes: to tell people about the changes; and to hear the views of the people affected.
This reports on the Disability and Carers (DCS) Customer Service Survey 2008. Results showed that overall satisfaction with the DCS continues to be high and that there have been some signs of improvement since the previous year. The report suggests a number of aspects of the service that should be focused on.
This report seeks to uncover the difficulties and fears people experience in being paid for their contribution to services and those of the organisations who pay them. By revealing the issues and seeking to have them addressed, it will help in laying the foundations for proper and principled user involvement.
This evaluative research study was commissioned to explore the implementation of the Mental Health (Care and Treatment) (Scotland) Act 2003 (MHCT Act). A team of independent researchers including 8 mental health service users undertook the study, which lasted 2 years from September 2006.
This paper was written in response to the Hearts and Minds Agenda Group recommendation that research is conducted into the experiences of children of lesbian, gay, bisexual and transgender (LGBT) parents. This paper presents a review of the findings from eight papers identified by experts in the field and an internal literature search. It should be noted that these identified papers were predominantly focused on lesbian and gay parenting and not on parents identifying as bisexual or transgender.
Report about service users’ experience and views of involvement in shaping services, and the experiences and views of commissioners when involving users. The research points to what is currently happening and what might be possible in the future shape of commissioning.
This research study, commissioned by the Scottish Government Health Directorate, has evaluated the experience and perspectives of those with direct experience of, as well as those working with, the Mental Health (Care and Treatment) (Scotland) Act 2003 (MHCT Act). A team of independent researchers including 8 mental health service users undertook the study, which lasted 2 years from September 2006.