user views

Sure Start children's centres: survey of parents

A survey of 1,496 parents and carers was carried out between August and October 2008 to quantify the reach (i.e. awareness and usage) of Sure Start Children’s Centres among the target population (that is, parents and carers of children aged under five years and expectant parents). The survey was limited to children’s centres which were designated by March 2006 and so had been established for several years.

Local authority measure of services to disabled children (national indicator 54): 2008-09

This briefing reports initial results from the disabled children's services indicator for 2008-9. These figures support National Indicator 54, which is to assess parent's experiences of services provided to disabled children and is one of the "vital sign" indicators for Primary Health Care Trusts.

New scrutiny bodies 2011: a conference for service users and their carers and equality organisations on how services will be inspected from April 2011 26 June 2009, The Trades Hall, Glasgow: event summary and conclusions

The Scottish Government is establishing two new improvement and scrutiny bodies for healthcare and for social care and social work. These changes, which are part of a wider simplification of the public sector, should lead to improvements and better checking of health, social care and social work services in Scotland. This conference was organised to make sure that the views of people who use services and of equality groups could be heard. The conference had two main purposes: to tell people about the changes; and to hear the views of the people affected.

Disability and carers service customer service survey 2008

This reports on the Disability and Carers (DCS) Customer Service Survey 2008. Results showed that overall satisfaction with the DCS continues to be high and that there have been some signs of improvement since the previous year. The report suggests a number of aspects of the service that should be focused on.

Sweet 16?: one year on - is life any sweeter?

On 25 March 2008, the Commissioner for Children and Young People in Scotland laid before the Scottish Parliament a report called Sweet 16? The Age of Leaving Care in Scotland. It was debated on 25 June 2008. The Scottish Government has responded positively to most of the report’s recommendations, which are attached as an appendix to this paper, together with a short summary of the full report. In January 2009, a feedback survey was circulated to local authorities to help identify progress on the issues raised in Sweet 16? and also what more needed to be done.

Overview of mental health services

Report that provides an overview of mental health services across Scotland and is the first in a series of planned reports in this area. Audit Scotland has carried out an overview to highlight areas for improvement and to identify priorities for future audit work. The report looks at mental health services provided by the NHS, councils, prisons, the police and the voluntary sector across Scotland for people of all ages.

Joint inspection of services to protect children and young people in the Renfrewshire Council area

The inspection of services to protect children in the East Renfrewshire Council area took place between October and November 2007. It covered the range of services and staff working in the area who had a role in protecting children. As part of the inspection process, inspectors reviewed practice through reading a sample of files held by services who work to protect children living in the area. Some of the children and families in the sample met and talked to inspectors about the services they had received.

SCIE Report 8: Contributing on equal terms: service user involvement and the benefits system

This report seeks to uncover the difficulties and fears people experience in being paid for their contribution to services and those of the organisations who pay them. By revealing the issues and seeking to have them addressed, it will help in laying the foundations for proper and principled user involvement.

Experiences of the early implementation of the Mental health (care and treatment) (Scotland) act, 2003: a cohort study

This evaluative research study was commissioned to explore the implementation of the Mental Health (Care and Treatment) (Scotland) Act 2003 (MHCT Act). A team of independent researchers including 8 mental health service users undertook the study, which lasted 2 years from September 2006.

The experiences of children with lesbian and gay parents: an initial scoping review of evidence

This paper was written in response to the Hearts and Minds Agenda Group recommendation that research is conducted into the experiences of children of lesbian, gay, bisexual and transgender (LGBT) parents. This paper presents a review of the findings from eight papers identified by experts in the field and an internal literature search. It should be noted that these identified papers were predominantly focused on lesbian and gay parenting and not on parents identifying as bisexual or transgender.