user participation

SCIE Report 8: Contributing on equal terms: service user involvement and the benefits system

This report seeks to uncover the difficulties and fears people experience in being paid for their contribution to services and those of the organisations who pay them. By revealing the issues and seeking to have them addressed, it will help in laying the foundations for proper and principled user involvement.

Evaluating participation work: the guide

This is a practical guide to evaluating participation work in children's services. It covers evaluation planning; involving children and young people; ethics; methods; analysis; presenting findings; dissemination. There is an extensive list of further resources that cover the topics discussed in more depth, as well as details of several participation-related evaluation tools.

Experiences of the early implementation of the Mental health (care and treatment) (Scotland) act, 2003: a cohort study

This evaluative research study was commissioned to explore the implementation of the Mental Health (Care and Treatment) (Scotland) Act 2003 (MHCT Act). A team of independent researchers including 8 mental health service users undertook the study, which lasted 2 years from September 2006.

Learning about personalisation : how can we put the learner at the heart of the education system?

Pamphlet arguing that the complexities of modern society mean that the learner has to be placed at the centre of education. It proposes personalised learning as a way of achieving this and explains how education and other public services can be transformed so that they offer genuinely personalised services.

Making it personal

Report advocating self-directed services as a means of transforming public services for the better. It contends that self-directed services can deliver personalised, lasting solutions to people's problems at lower cost and that they give people a real say in shaping the services they want.

Making the most of collaboration : an international survey of public service co-design (Demos report 23)

Discussion paper presenting the results of an international survey of public service co-design, a method whereby service users and providers work together to shape the content, form and delivery of services. It also highlights the advantages offered by co-design and describes its practical and political nature.

Start with people : how community organisations put citizens in the driving seat

Report of a study which set out to gather evidence regarding the effects of citizen participation and whether involvement in community organisations assists people to connect with wider society. It also explored the processes at work in these organisations which allowed them to engage with citizens effectively.

In from the margins: making every adult matter

Report drawing attention to the plight of adults with complex problems and multiple needs and calling for the reconfiguration of services, policies and thinking to better reflect the experience of such people and the strategic thinking required to meet their needs.

Empowering communities to influence local decision making: evidence-based lessons for policy makers and practitioners

This report draws on a systematic review of published evidence to provide lessons on empowerment for policy makers and practitioners. It aims to enable the development of workable activities for empowerment underpinned by a sound evidence base. It focuses on six key mechanisms that facilitate empowerment: asset transfer; citizen governance; electronic participation; participatory budgeting; petitions; redress.

Involving users in commissioning local services

Report about service users’ experience and views of involvement in shaping services, and the experiences and views of commissioners when involving users. The research points to what is currently happening and what might be possible in the future shape of commissioning.