user participation

Report advocating self-directed services as a means of transforming public services for the better. It contends that self-directed services can deliver personalised, lasting solutions to people's problems at lower cost and that they give people a real say in shaping the services they want.

Discussion paper presenting the results of an international survey of public service co-design, a method whereby service users and providers work together to shape the content, form and delivery of services. It also highlights the advantages offered by co-design and describes its practical and political nature.

Report of a study which set out to gather evidence regarding the effects of citizen participation and whether involvement in community organisations assists people to connect with wider society. It also explored the processes at work in these organisations which allowed them to engage with citizens effectively.

The Key Elements of Effective Practice are intended to describe the features of effective interventions and provide the benchmark for effective practice. For the purposes of this publication, engagement covers the techniques that are concerned with gaining young people’s interest and willing participation in interventions or services intended to prevent or reduce offending. The guidance is structured to cover three main audiences: those involved in delivery, e.g.

Report drawing attention to the plight of adults with complex problems and multiple needs and calling for the reconfiguration of services, policies and thinking to better reflect the experience of such people and the strategic thinking required to meet their needs.

Working together for change is an approach to engagement with people using services to review their experiences and determine priorities for change. It can be used to ensure that co-production with local people and families is at the heart of social care transformation programmes. This report describes a six stage process that uses person centred information - such as person centred reviews, person centred plans or support plans - to inform strategic change and commissioning.

Describes some creative ways of promoting personalisation to service users and practitioners. The four methods highlighted are: A board game called 'Whose shoes? - putting people first'; a website (shop4support) where people who use social care support services can choose them online; Social Care TV - to be launched by SCIE in October - which will include video about personalisation, and attending regional personalisation roadshows.

This report draws on a systematic review of published evidence to provide lessons on empowerment for policy makers and practitioners. It aims to enable the development of workable activities for empowerment underpinned by a sound evidence base. It focuses on six key mechanisms that facilitate empowerment: asset transfer; citizen governance; electronic participation; participatory budgeting; petitions; redress.

Report about service users’ experience and views of involvement in shaping services, and the experiences and views of commissioners when involving users. The research points to what is currently happening and what might be possible in the future shape of commissioning.

Video interviews with delegates at an Open University seminar held at Paisley University, Hamilton Campus, 30 September 2009.