user participation

Guide intended to assist those whose work brings them into contact with potential and current disabled learners in England by offering information and advice on the issues faced by disabled learners.

This pamphlet engages with the key debate facing politicians, policy-makers, staff and the public – whether we can build a model of public service delivery that overcomes the limitations of both paternalism and consumerism.

Report presenting the findings of a review carried out to discover how models of service user involvement in health research could be applied to research on mental health care in prisons. It concluded there are examples of service user engagement in prisoner councils and in prison health service development which could be further developed.

Paper addressing issues such as how science and technology can work for the poorest members of societies, the role technologies might play in the futures of people in developing countries and how poor people can become involved in mapping out their own technological futures.

This report seeks to uncover the difficulties and fears people experience in being paid for their contribution to services and those of the organisations who pay them. By revealing the issues and seeking to have them addressed, it will help in laying the foundations for proper and principled user involvement.

This is a practical guide to evaluating participation work in children's services. It covers evaluation planning; involving children and young people; ethics; methods; analysis; presenting findings; dissemination. There is an extensive list of further resources that cover the topics discussed in more depth, as well as details of several participation-related evaluation tools.

This evaluative research study was commissioned to explore the implementation of the Mental Health (Care and Treatment) (Scotland) Act 2003 (MHCT Act). A team of independent researchers including 8 mental health service users undertook the study, which lasted 2 years from September 2006.

Pamphlet arguing that the complexities of modern society mean that the learner has to be placed at the centre of education. It proposes personalised learning as a way of achieving this and explains how education and other public services can be transformed so that they offer genuinely personalised services.

Report advocating self-directed services as a means of transforming public services for the better. It contends that self-directed services can deliver personalised, lasting solutions to people's problems at lower cost and that they give people a real say in shaping the services they want.

Discussion paper presenting the results of an international survey of public service co-design, a method whereby service users and providers work together to shape the content, form and delivery of services. It also highlights the advantages offered by co-design and describes its practical and political nature.