quality assurance

Communications Skills

This is a light hearted training exercise with a serious purpose – to emphasise that good communication is essential and that information will diminish and become less accurate as it is passed on.

Transforming community services: ambition, action, achievement: transforming services for acute care closer to home

One of a series of six transforming community service best practice guides for frontline staff and their leaders which aim to help to deliver High Quality Care for all: the Next Sate Review. Each guide has a similar framework, clearly setting out ambitions, taking action to deliver, using best available evidence and demonstrating and measuring achievement. The guides highlight what is considered to be good practice across community services.

General report on the health and social care sector in Northern Ireland: 2008

This report covers the audits of 16 health bodies in 2007-8. These include all health and social services boards, all health and social care trusts and a number of agencies and special agencies. Health service audit is undertaken by staff from the Northern Ireland Audit Office although a number of audits are contracted out to private sector accountancy firms. The report concludes that the health and social care sector continues to make progress in delivering improved health and social care services.

Making quality happen: a leaflet for senior managers and commissioners of children's services

This booklet provides an overview of the key research messages from 'Quality Matters: Messages from Research' written by Mike Stein which examined the impact of the Quality Protects initiative on the quality of services for children and young people looked after by local authorities. After setting out the key messages the booklet focuses on: assessment; supporting quality care; and integrated working, training and workforce reform. A full list of the nine studies including a short description of their aims and methodology is included.

Falkirk Child Protection Committee Annual Report and Action Plan 2005 - 2006

The Committee set itself a challenging action plan and this annual report sets out what action has been taken forward individually and collectively over the last year in pursuance of stronger and more effective child protection services. The report also contains an action plan for the year ahead in which a number of commitments are made which are designed to ensure continuous improvement of the services provided across the Falkirk area.

Review of clinical and social care governance arrangements in health and social care trusts in Northern Ireland, 2008: Southern Health and Social Care Trusts

Clinical and social care governance is described as a framework within which Health and Personal Social Services organisations can demonstrate their accountability for continuous improvement in the quality of services and for safeguarding high standards of care and treatment.

Edinburgh Child Protection Committee Annual Report March 2005-2006

This is the first report of the newly constituted Edinburgh Child Protection Committee and it reviews the operation of the Committee in the period March 2005 to March 2006. It reports good progress in meeting the Committee’s objectives with work still to be progressed, particularly in the area of child protection public awareness, implementing the child protection inter-agency training strategy and the revised Lothian and Borders Inter-Agency Child Protection Guidelines in the autumn of 2006.

Transforming community services: ambition, action, achievement: transforming services for health, wellbeing and reducing inequalities

One of a series of six transforming community service best practice guides for frontline staff and their leaders which aim to help to deliver High Quality Care for all: the Next Sate Review. Each guide has a similar framework, clearly setting out ambitions, taking action to deliver the action, using best available evidence and demonstrating and measuring achievement.

Growing support : a review of services for vulnerable families with very young children

This report describes the findings and conclusions of an inter-disciplinary review of social work and health services in Scotland to support vulnerable families with young children aged 0-3 years. It also takes account of other important services such as early education and childcare, housing, health services for adults and Children’s Hearings.