performance measurement
Report of a research project which evaluated the development of Community Health and Care Partnerships (CHCPs) as a means of delivering health and social care services in Glasgow City. East CHCP was used as a case study and attention was particularly focused on the clarity and acceptance of partnership working, the nature and development of inter-agency trust and the ways in which organisational/professional identity was changing in view of the unified CHCP structure.
Paper focusing on information about the quality of health services and looking at ways in which it can lead to better quality healthcare for all. It argues that the information needed to improve services is not always available and that a deeper level of information along with measures such as patient-based outcome measures are required to change health care for the better.

