advice services

This report draws on the findings of the Joseph Rowntree Foundation's Governance and Public Services research programme and other related JRF work. It also looks at how citizens are involved, how they influence decisions and how diversity and population change affect citizen and community involvement.

The round-up outlines the challenges and dilemmas that local partners, central government, councillors, staff and communities must resolve if citizens are to have more power and influence over local services and their neighbourhoods.

Report exploring the lives and views of disadvantaged 14-25 year olds in the UK with a view to better understanding young people's needs and perceptions of the services provided to combat social exclusion so that gaps in the provision of services to young people at a local level can be identified.

Report of an evaluation of the Rights to Access Project, a Lottery funded project set up with the aim of equipping practitioners and organisations to become better at meeting young people's advice needs.

Website of the FSA which contains news, information and advice on all aspects of personal finance.

Document specifying the skills and knowledge needed by workers filling job retention roles. It is aimed at anyone commissioning, providing and recruiting staff for employment retention services.

Summary report presenting findings relating to young people's experience of and response to 18 broad types of civil law problem. It particularly looks at the role of social isolation on problem experience by considering separately the experience of young respondents living apart from their parents or any other adult over the age of 24.