Booklet offering information and advice on what action to take or how to complain in the event of poor or unsatisfactory service from an agency or organisation.
Document laying out the rationale and evidence for an R&D strategy arising from the Changing Lives report which recommended such a strategy be developed and that the strategy should underpin the work of all five associated Change Programmes.
Report of a study which set out to gather evidence regarding the effects of citizen participation and whether involvement in community organisations assists people to connect with wider society. It also explored the processes at work in these organisations which allowed them to engage with citizens effectively.
This study examines person-centred support, a key new concern in public services. It does this by bringing together for the first time the views, ideas and experience of service users, face to face practitioners and managers. Government is committed to ‘personalisation’, ‘self-directed support’ and ‘individual budgets’ in social care, aiming for increased choice and control for the people who use services. This is a move away from traditional, 'one-size-fits-all' approaches.
Report that describes how well social work services are performing and what people who use services think about them. The messages are clear; the majority of people of all ages who use services and their carers have valued them and think they have made positive differences to their lives. Staff who provide services are committed and look for ways to improve the services they offer to people.
Statistical annex to the third and final progress report on Improving Opportunity, Strengthening Society the Government's strategy to increase race equality and community cohesion. It brings together the main findings for seven policy areas: education; the labour market; housing; health and personal services; the criminal justice system; perceptions of community cohesion; culture and sport.
This report deals with the concept of 'refuge' for children under the age of sixteen who are away from home or care, as established under section 51 of the Children's Act 1989 and section 38 of The Children's (Scotland) Act 1995. It discusses the factors affecting its provision in the UK and goes on to detail a series of pilot programmes, run between 2004-2006. These were funded by the Department of Health and the Department for Education and Skills, aimed to extend the models of community-based refuge.
Monologue about an older man weighing up personalised care. Performed by Iain Anderson - Radio Scotland's late night presenter. The script was written by Charlotte Barker, John Scott and Una Munro. Cover art in the downloadable audio is by Karen Irvine.
Clinical and social care governance is described as a framework within which Health and Personal Social Services organisations can demonstrate their accountability for continuous improvement in the quality of services and for safeguarding high standards of care and treatment.
Describes some creative ways of promoting personalisation to service users and practitioners. The four methods highlighted are: A board game called 'Whose shoes? - putting people first'; a website (shop4support) where people who use social care support services can choose them online; Social Care TV - to be launched by SCIE in October - which will include video about personalisation, and attending regional personalisation roadshows.