communication skills

Summary report on the proposal to develop a training network in the North of Scotland. Such a network would facilitate joint working and provide mutual support on training and development issues. Consultation undertaken on behalf of the Scottish Social Services Learning Network North by Carol Smith.

Through a scenario this resource enables the user to explore the potential barriers to communication that can exist in their everyday work. This resource will allow the understanding of how the following factors that can inhibit, interrupt or confuse the communication between social workers and service users, carers and others: time available; territory (environment and context); role and task; professional identity and use of self.

This booklet, produced by the Mental Health Foundation, is for anyone who has become, or thinks they may become a carer for someone with dementia. This booklet explains some of the basic facts about dementia, gives ideas on where to get practical and emotional support, offers advice on how to plan for the future, and provides some tips on caring for people with dementia. Importantly, it also suggests some ways carers can look after themselves while they are caring. And finally, it recommends sources of further information and help.

This learning object focuses primarily on the later stages of dementia and on managing the more significant or prominent challenges - and symptoms - associated with this level of dementia. The material aims to reflect, where possible, the experiences of people with dementia and their family carers. Many of the examples given are located in a care home setting although the issues are also very relevant to supporting a person with dementia in the community. This resource contains both audio and video.

This resource guide is about teaching and learning communication skills in social work qualifying education. It is intended to be a resource for all of those involved in teaching and learning on the new social work degree.

The Crown Prosecution Service, the Department of Health and the Home Office have worked together to produce this guidance. The guidance is issued as part of the Action For Justice programme by which the Home Office is coordinating the implementation of the various measures for witnesses recommended in Speaking Up For Justice.

Culture, identity and personal beliefs have a profound impact on the content and process of communication. When people from different cultures, backgrounds or belief systems communicate, it is easy for misunderstandings to arise. This resource uses five case scenarios to provide examples of the kinds of challenges and dilemmas social workers experience as they communicate across social and cultural divides.

This resource is one of the units on the Open University's OpenLearn website, which provides free and open educational resources for learners and educators around the world. This unit looks at study skills and covers giving presentations; developing thinking skills; a guide to the web; learning online and the importance of interpersonal skills.

The Key Capabilities (KC) in Child Care and Protection are designed to allow students within social work degree programmes to map their specific learning in this area whilst achieving the more generic Standards in Social Work Education (SiSWE). The KCs further allow social work students to evidence their learning in child care and protection by their progress being assessed at the mid and end points of the programme.

This workbook sets out to show how social care governance is made up of many of social care’s core activities, familiar to practitioners. It puts social care governance into direct practice by taking a team audit approach. This helps teams reflect on and evaluate their practice, using the knowledge SCIE has gathered, to make improvements. The audit framework helps the wider organisation to learn from practice.