This resource uses a case study to help you explore the challenges that social workers experience during interviews and what decisions can be made to overcome some of these. It highlights that discovering the other person’s perspective and establishing a shared agenda for the interview are priority tasks, as well as the need to explain bureaucratic procedures and to provide as well as gather information.
This is a light hearted training exercise with a serious purpose – to emphasise that good communication is essential and that information will diminish and become less accurate as it is passed on.
This resource looks at what we mean by the term ‘challenging situations’ and explores in particular the communication difficulties that can be encountered when people feel guarded and defensive, perhaps because they feel threatened in some way. Using a case study you will work through some of the more advanced communication skills needed in these situations.
Communication is a two-way process. Effective communication can improve the quality of life for a person with dementia. However, experts highlight that people with dementia lack the opportunity to talk and express their feelings about the quality of their own life and services they receive.
This e-learning resource introduces the breadth and complexity of communication skills in social work. This resource will allow the understanding of the principles of effective communication as a two or more way process and at the same time how context shapes communication and can facilitate or impede effective communication.
This learning object focuses primarily on the later stages of dementia and on managing the more significant or prominent challenges - and symptoms - associated with this level of dementia. The material aims to reflect, where possible, the experiences of people with dementia and their family carers. Many of the examples given are located in a care home setting although the issues are also very relevant to supporting a person with dementia in the community. This resource contains both audio and video.
This resource guide is about teaching and learning communication skills in social work qualifying education. It is intended to be a resource for all of those involved in teaching and learning on the new social work degree.
The Crown Prosecution Service, the Department of Health and the Home Office have worked together to produce this guidance. The guidance is issued as part of the Action For Justice programme by which the Home Office is coordinating the implementation of the various measures for witnesses recommended in Speaking Up For Justice.
Culture, identity and personal beliefs have a profound impact on the content and process of communication. When people from different cultures, backgrounds or belief systems communicate, it is easy for misunderstandings to arise. This resource uses five case scenarios to provide examples of the kinds of challenges and dilemmas social workers experience as they communicate across social and cultural divides.
The Key Capabilities (KC) in Child Care and Protection are designed to allow students within social work degree programmes to map their specific learning in this area whilst achieving the more generic Standards in Social Work Education (SiSWE). The KCs further allow social work students to evidence their learning in child care and protection by their progress being assessed at the mid and end points of the programme.