communication skills

Common core competences and principles for health and social care workers working with adults at the end of life

Document detailing competences and principles applicable to all workers involved in caring for and supporting people at the end of life regardless of whether their role is healthcare related or social care related. These competences and principles are intended to support workforce development.

Overview of communication skills in social work

This e-learning resource introduces the breadth and complexity of communication skills in social work. This resource will allow the understanding of the principles of effective communication as a two or more way process and at the same time how context shapes communication and can facilitate or impede effective communication.

Barriers to communication

Through a scenario this resource enables the user to explore the potential barriers to communication that can exist in their everyday work. This resource will allow the understanding of how the following factors that can inhibit, interrupt or confuse the communication between social workers and service users, carers and others: time available; territory (environment and context); role and task; professional identity and use of self.

Becoming a carer : a booklet about looking after someone with dementia

This booklet, produced by the Mental Health Foundation, is for anyone who has become, or thinks they may become a carer for someone with dementia. This booklet explains some of the basic facts about dementia, gives ideas on where to get practical and emotional support, offers advice on how to plan for the future, and provides some tips on caring for people with dementia. Importantly, it also suggests some ways carers can look after themselves while they are caring. And finally, it recommends sources of further information and help.

Understanding later stage dementia

This learning object focuses primarily on the later stages of dementia and on managing the more significant or prominent challenges - and symptoms - associated with this level of dementia. The material aims to reflect, where possible, the experiences of people with dementia and their family carers. Many of the examples given are located in a care home setting although the issues are also very relevant to supporting a person with dementia in the community. This resource contains both audio and video.

SCIE resource guide 5: teaching and learning communication skills in social work education

This resource guide is about teaching and learning communication skills in social work qualifying education. It is intended to be a resource for all of those involved in teaching and learning on the new social work degree.

Provision of therapy for child witnesses prior to a criminal trial: practice guidance

The Crown Prosecution Service, the Department of Health and the Home Office have worked together to produce this guidance. The guidance is issued as part of the Action For Justice programme by which the Home Office is coordinating the implementation of the various measures for witnesses recommended in Speaking Up For Justice.

Communication across cultural and social differences

Culture, identity and personal beliefs have a profound impact on the content and process of communication. When people from different cultures, backgrounds or belief systems communicate, it is easy for misunderstandings to arise. This resource uses five case scenarios to provide examples of the kinds of challenges and dilemmas social workers experience as they communicate across social and cultural divides.

Study skills

This resource is one of the units on the Open University's OpenLearn website, which provides free and open educational resources for learners and educators around the world. This unit looks at study skills and covers giving presentations; developing thinking skills; a guide to the web; learning online and the importance of interpersonal skills.

Key Capabilities in Child Care and Protection

The Key Capabilities (KC) in Child Care and Protection are designed to allow students within social work degree programmes to map their specific learning in this area whilst achieving the more generic Standards in Social Work Education (SiSWE). The KCs further allow social work students to evidence their learning in child care and protection by their progress being assessed at the mid and end points of the programme.