communication skills

This project enabled a group of women to make films about their lives, supported by professional film-makers, to educate and inspire others. Using digital media to explore the views and experiences of Muslim women in Bradford.

This is a light hearted training exercise with a serious purpose – to emphasise that good communication is essential and that information will diminish and become less accurate as it is passed on.

This resource is one of the units on the Open University's OpenLearn website, which provides free and open educational resources for learners and educators around the world. This unit explores the ways in which difference and diversity impact on the nature of communication in health and social care services. Interpersonal communication in health and social care services is by its nature diverse.

This resource looks at what we mean by the term ‘challenging situations’ and explores in particular the communication difficulties that can be encountered when people feel guarded and defensive, perhaps because they feel threatened in some way. Using a case study you will work through some of the more advanced communication skills needed in these situations.

Assessment and Learning in Practice Settings (ALPS) is a collaborative programme between five Higher Education Institutions. ALPS aim is to ensure that students graduating from courses in health and social care are fully equipped to perform confidently and competently in their professional careers.

This multimedia learning object provides an introduction to the "task-centered" model of social work intervention. This model was based on the work of Sigmund Freud and the psychoanalysts. Psychoanalytic social work emphasised relationship-focused intervention with the professional adopting the role of the 'expert'.

Paper suggesting research priorities regarding the social and communicative abilities of people with Down syndrome and emphasising the importance of parental involvement in research.

Communication is a two-way process. Effective communication can improve the quality of life for a person with dementia. However, experts highlight that people with dementia lack the opportunity to talk and express their feelings about the quality of their own life and services they receive.

Document detailing competences and principles applicable to all workers involved in caring for and supporting people at the end of life regardless of whether their role is healthcare related or social care related. These competences and principles are intended to support workforce development.

This e-learning resource introduces the breadth and complexity of communication skills in social work. This resource will allow the understanding of the principles of effective communication as a two or more way process and at the same time how context shapes communication and can facilitate or impede effective communication.