communication skills

Diversity and difference in communication

Interpersonal communication in health and social care services is by its nature diverse. As a consequence, achieving good or effective communication – whether between service providers and service users, or among those working in a service – means taking account of diversity, rather than assuming that every interaction will be the same. This unit explores the ways in which difference and diversity impact on the nature of communication in health and social care services.

E-Readiness in the Social Care Sector: Building the capacity for e-learning

The Social Care Institute for Excellence (SCIE) commissioned Ipsos MORI to carry out a research programme with the following objectives: to establish whether the social care sector in England is ready to maximise the use of elearning in terms of technical and organisational infrastructure and in terms of the availability of e-learning content for social care; to provide an assessment of the current capacity of the social care sector as a whole to use and produce e-learning, in particular in internet-based learning, and to exploit its full potential in pursuit of improved services for users

Providing information and explaining

This resource uses a case study to help you explore the challenges that social workers experience during interviews and what decisions can be made to overcome some of these. It highlights that discovering the other person’s perspective and establishing a shared agenda for the interview are priority tasks, as well as the need to explain bureaucratic procedures and to provide as well as gather information.

Communications Skills

This is a light hearted training exercise with a serious purpose – to emphasise that good communication is essential and that information will diminish and become less accurate as it is passed on.

Diversity and difference in communication

This resource is one of the units on the Open University's OpenLearn website, which provides free and open educational resources for learners and educators around the world. This unit explores the ways in which difference and diversity impact on the nature of communication in health and social care services. Interpersonal communication in health and social care services is by its nature diverse.

Communicating in challenging situations

This resource looks at what we mean by the term ‘challenging situations’ and explores in particular the communication difficulties that can be encountered when people feel guarded and defensive, perhaps because they feel threatened in some way. Using a case study you will work through some of the more advanced communication skills needed in these situations.

Assessment and learning in practice settings: Centre for Excellence in Teaching and Learning

Assessment and Learning in Practice Settings (ALPS) is a collaborative programme between five Higher Education Institutions. ALPS aim is to ensure that students graduating from courses in health and social care are fully equipped to perform confidently and competently in their professional careers.

Task Centred Casework

This multimedia learning object provides an introduction to the "task-centered" model of social work intervention. This model was based on the work of Sigmund Freud and the psychoanalysts. Psychoanalytic social work emphasised relationship-focused intervention with the professional adopting the role of the 'expert'.

Social and communicative functioning

Paper suggesting research priorities regarding the social and communicative abilities of people with Down syndrome and emphasising the importance of parental involvement in research.

SCIE research briefing 3: Aiding communication with people with dementia

Communication is a two-way process. Effective communication can improve the quality of life for a person with dementia. However, experts highlight that people with dementia lack the opportunity to talk and express their feelings about the quality of their own life and services they receive.