communication skills

Booklet designed to help employers think about how they can use processes like recruitment and selection, induction, appraisal and training to make sure staff are the best they can be at communicating with children and young people.

This knowledge review is about identifying key findings about teaching, learning and assessing communication skills with children in social work education settings. Its main focus is to enable social work educators to apply these findings in the design and implementation of social work programmes. Knowledge review published by the Social Care Institute for Excellence (SCIE) in November 2006.

This e-learning resource uses a video scenario to help the user develop observation, listening and interviewing skills and to become more aware of its own subjectivity. Different ways of asking questions will be considered in more depth and there is an opportunity to try out some creative approaches to gathering information using diagrams or art-based tools.

This short training scenario was originally used in the context of introductory child protection training. It gives brief information from which participants are asked to identify what they are concerned about and what they would do next. A school is concerned about the behaviour of a disabled child who receives monthly respite care.

This course is a mixture of didactic input and case scenario exercises. It also includes a PowerPoint presentation called 'A Multi Agency Understanding of Child Protection Related to Disability'. The course offers information on the current state of knowledge about the abuse of disabled children and the challenges of their adequate protection. There is then an opportunity for participants to make use of this knowledge using some brief case scenarios. Exercise can last approximately 2.5 hours and is appropriate for groups of 8-25.

Children and young people communicate in ways which are different from or additional to those used by adults This resource begins by exploring some of the reasons why children and young people communicate in these additional and alternative ways. It then goes on to describe ways of using stories, art work, creative writing and music as forms of communication.

Interpersonal communication in health and social care services is by its nature diverse. As a consequence, achieving good or effective communication – whether between service providers and service users, or among those working in a service – means taking account of diversity, rather than assuming that every interaction will be the same. This unit explores the ways in which difference and diversity impact on the nature of communication in health and social care services.

The well-known phrase ‘actions speak louder than words’ reminds us of the importance of practical forms of help. However, for this help to be effective, it has to be informed by a sound knowledge and skills base and the ability to articulate why practical forms of support are essential in order to move events forward.

The Social Care Institute for Excellence (SCIE) commissioned Ipsos MORI to carry out a research programme with the following objectives: to establish whether the social care sector in England is ready to maximise the use of elearning in terms of technical and organisational infrastructure and in terms of the availability of e-learning content for social care; to provide an assessment of the current capacity of the social care sector as a whole to use and produce e-learning, in particular in internet-based learning, and to exploit its full potential in pursuit of improved services for users

This resource uses a case study to help you explore the challenges that social workers experience during interviews and what decisions can be made to overcome some of these. It highlights that discovering the other person’s perspective and establishing a shared agenda for the interview are priority tasks, as well as the need to explain bureaucratic procedures and to provide as well as gather information.