communication skills

Communication and engagement with children and young people: an employers' pocket guide

Booklet designed to help employers think about how they can use processes like recruitment and selection, induction, appraisal and training to make sure staff are the best they can be at communicating with children and young people.

SCIE knowledge review 12 : teaching, learning and assessing communication skills with children and young people in social work education

This knowledge review is about identifying key findings about teaching, learning and assessing communication skills with children in social work education settings. Its main focus is to enable social work educators to apply these findings in the design and implementation of social work programmes. Knowledge review published by the Social Care Institute for Excellence (SCIE) in November 2006.

Life after stroke: the long-term emotional and psychological needs of stroke survivors and their carers (IRISS Insights, no.6)

One of a series of reports providing the social services workforce with brief, accessible and practice-oriented summaries of published evidence on key topics.

Developed through a process of rapid appraisal, Insights seek to highlight the practice implications of research evidence and answer the 'So what does this mean in practice?' question for each topic reviewed.

This Insight focuses on the long-term emotional and psychological needs of stroke survivors and their carers.

Women working towards excellence: OurLives

This project enabled a group of women to make films about their lives, supported by professional film-makers, to educate and inspire others. Using digital media to explore the views and experiences of Muslim women in Bradford.

Learning Network North Training Network Report May 2010

Summary report on the proposal to develop a training network in the North of Scotland. Such a network would facilitate joint working and provide mutual support on training and development issues. Consultation undertaken on behalf of the Scottish Social Services Learning Network North by Carol Smith.

Gathering information

This e-learning resource uses a video scenario to help the user develop observation, listening and interviewing skills and to become more aware of its own subjectivity. Different ways of asking questions will be considered in more depth and there is an opportunity to try out some creative approaches to gathering information using diagrams or art-based tools.

John : Disability and allegations against carers : Case Narrative

This short training scenario was originally used in the context of introductory child protection training. It gives brief information from which participants are asked to identify what they are concerned about and what they would do next. A school is concerned about the behaviour of a disabled child who receives monthly respite care.

Abuse and Disabled Children

This course is a mixture of didactic input and case scenario exercises. It also includes a PowerPoint presentation called 'A Multi Agency Understanding of Child Protection Related to Disability'. The course offers information on the current state of knowledge about the abuse of disabled children and the challenges of their adequate protection. There is then an opportunity for participants to make use of this knowledge using some brief case scenarios. Exercise can last approximately 2.5 hours and is appropriate for groups of 8-25.

Using play and the creative arts to communicate with children and young people

Children and young people communicate in ways which are different from or additional to those used by adults This resource begins by exploring some of the reasons why children and young people communicate in these additional and alternative ways. It then goes on to describe ways of using stories, art work, creative writing and music as forms of communication.

Communicating through action and other means of communication

The well-known phrase ‘actions speak louder than words’ reminds us of the importance of practical forms of help. However, for this help to be effective, it has to be informed by a sound knowledge and skills base and the ability to articulate why practical forms of support are essential in order to move events forward.