communication

Clinical and social care governance is described as a framework within which Health and Personal Social Services organisations can demonstrate their accountability for continuous improvement in the quality of services and for safeguarding high standards of care and treatment.

UK Government guidance outlining the types of bullying which might occur in FE colleges and the steps which can be taken to both prevent bullying happening and respond effectively when it does happen.

This briefing paper looks at effective communication with service users to improve health and social care services provision to black and minority ethnic communities.

In this resource the opportunity is given to explore how children communicate through their behaviour and learn some techniques for managing challenging behaviour. Also explored is the importance of reflecting and learning from interventions.

This report was submitted by the Fostering Network to the Department of Health setting out the scope and process of the project. The project’s prime objective was to consider how the views of young people can be included within the commissioning process to best effect, setting out recommendations for good practice.

Paper giving an overview of the main lessons learned from a study of two existing networks and partnerships in health and social services, Managed Clinical Networks and Health Action Zones. The issues raised are examined with a view to establishing the potential for identifying best practice for partnership working.

Guide providing information and advice for health and social care commissioners on how best to involve users of mental health services in the re-commissioning of day and vocational services. It is based on the experiences of commissioners and service users who collaborated on re-designing and modernising local services.

Guide designed to minimise barriers people with learning disabilities may face when dealing with lawyers by giving information and advice on good practice in dealing sensitively with people with learning disabilities and their families or carers.

N.B. This resource is no longer available.

This research briefing looks at the knowledge base around communicating with people with dementia.