tenants

Recognising and addressing homophobic and transphobic harassment: a guide for social housing providers and homelessness services

This guidance has been produced by the Scottish Housing Regulator in partnership with Stonewall Scotland and the LGBT Centre for Health and Wellbeing. This guidance is designed to assist social landlords concerned with addressing homophobic and transphobic harassment. It provides an overview of the relevant legislation, describes homophobia and transphobia, identifies the behaviour involved in harassment, highlights certain aspects of service delivery, and offers practical guidance to assist in reviewing harassment policy and procedures.

Performance management in local authority housing services: an empirical view

Report of a study which set out to assess local authority practice on housing service self-assessment and performance management as well as gather evidence to facilitate the drawing up of good practice guidance in this area.

Sustaining tenancies following domestic abuse : a report of research

Report of a research project which studied the duration of tenancies of women re-housed because of domestic abuse and attempted to define the key factors which determine whether or not these tenancies are sustained.

Review of use of mediation services by local authorities and housing associations

Report of a study commissioned by Defra which looked into the use of mediation services in the UK by local authorities and housing associations to deal with the issue of neighbourhood noise.

The study was conducted to inform a neighbourhood noise strategy for England being developed by Defra.

Identifying the priorities of tenants of social landlords

Report of a research project which aimed to identify tenants priorities for social housing provided by Registered Social Landlords (RSLs) and local authorities and find out their understanding and opinion of 'value' in terms of the service delivered by their landlords compared to other landlords.

This research was carried out in connection with the Scottish Government's aim to give tenants greater influence with social housing providers.

Guidance on the use of Family Intervention Tenancies

UK Government guidelines intended for use by social landlords when employing Family Intervention Tenancies and outlining what social landlords and other agencies involved in giving support to households involved in anti-social behaviour should consider when contemplating using Family Intervention Tenancies.