tenants

Casework practice is the process whereby, for example, housing officers, anti-social behaviour officers and neighbourhood wardens work with a tenant who has reported a racist incident to help resolve a complaint. This article focuses on the need for racist/hate incident case workers to be aware of the value of empowerment, and to be able to offer an empowering service when working directly with clients.

The Housing (Scotland) Act 2001 extended the duties of local authorities toward homeless people in Scotland, while also recognising that Registered Social Landlords (RSLs) had an increasing role to play in providing housing for statutorily homeless households. A growing body of evidence suggests the use of Section 5 differs across Scotland and that its use may be less than had originally been anticipated. There also seems to be confusion regarding the purpose and scope of the requirements.

Briefing paper intended to inform housing professionals about some of the key priorities and challenges facing housing, health and care services in Scotland.

This guidance has been produced by the Scottish Housing Regulator in partnership with Stonewall Scotland and the LGBT Centre for Health and Wellbeing. The guidance highlights the key drivers for addressing homophobic and transphobic harassment and gives a brief outline of previous work funded by Communities Scotland that highlights LGBT housing needs and providing guidance for social housing providers.

This government strategy, developed in partnership with the Housing Community Network, sets out how residents, along with their community associations, can get involved in developing their local services to improve their quality of life. The Strategy briefly discusses different models and methods of involvement. An "Action Plan" which outlines key themes and priorities for the next three years is also included.

This paper sets out the joint position from Consumer Focus Scotland and Shelter Scotland on some of the key issues affecting tenants in the private rented sector (PRS) in Scotland. The paper focuses particularly on the specific needs of the most disadvantaged tenants in this sector.

Paper outlining the development and implementation of tenancy sustainment policies at Glasgow Housing Association in response to a high tenancy failure rate.

Report providing a broad overview of major developments in housing and related policy areas in Scotland and across the rest of the UK.

Report arguing for the introduction of a 'right to move' for social housing tenants whereby landlords would be required to sell their present property and replace it with one of the tenant's choice. The report envisages the benefits of such a policy including increased employment and educational opportunities for tenants.