tenants

Report that focuses on the initial perceptions of the impacts on landlords prior to the introduction of welfare reform changes. It includes a profile of the housing association sector in England, covering information which will help to clarify which associations might be disproportionately affected by changes, and a summary of the potential impacts on housing association landlords from the available literature.

Charter that set the standards and outcomes that all social landlords should aim to achieve when performing their housing activities.

The Charter has seven sections covering: equalities; the customer/landlord relationship; housing quality and maintenance; neighbourhood and community; access to housing and support; getting good value from rents and service charges; and other customers.

Child Poverty challenge question postcards on housing published by Centre for Excellence and Outcomes in Children and Young People’s Services (C4EO). This downloadable postcard present challenge questions from C4EO’s research. The questions act as checklists to stimulate multi-agency thinking and help you develop your Child Poverty strategy and practice. There are questions for strategic leaders in children’s services, housing professionals, health professionals and frontline practitioners.

This case study describes the Foundations for Life Project, an innovative scheme that integrates affordable, accessible homes with private flats, as well as a range of key mainstream services for disabled people across housing, support, employment, education and community integration. It concludes with a list of learning points that would benefit anyone ;looking to run a similar scheme. In 2008 this scheme won a Housing Corporation Gold Award for Building Cohesive Communities.

Document summarising the statutory duties of local authorities in Scotland with regard to preventing homelessness. It outlines the actions which local authorities should take to stop homelessness occurring and recurring.

The Enriched Opportunities Programme is an intervention developed by the ExtraCare Charitable Trust and Bradford Dementia group that aimed to improve the well-being and activity of people with dementia living in long-term care.

The programme included five key elements: specialist expertise; individualised assessment and case work; activity and occupation; staff training; management and leadership. This research evaluates the impact of the intervention on residents and tenants and on the staff caring for them.

Report summarising findings from the regulation and inspection work of the Scottish Housing Regulator and focusing on those areas where there is room for improvement in services for tenants, homeless people and other users of services of social housing providers.

In July 2009, the Joseph Rowntree Foundation established a taskforce to address the root causes of instability in the UK housing market. Whether in a boom or a downturn, the shortage of affordable housing hits the most vulnerable households first and worst. These Viewpoints – commissioned as part of the programme and aimed at stimulating debate – provide two different perspectives on the kinds of reforms needed to provide long-term, secure housing for those least able to afford it.

Casework practice is the process whereby, for example, housing officers, anti-social behaviour officers and neighbourhood wardens work with a tenant who has reported a racist incident to help resolve a complaint. This article focuses on the need for racist/hate incident case workers to be aware of the value of empowerment, and to be able to offer an empowering service when working directly with clients.