One of the most challenging, and potentially rewarding, aspects of being a doctor is responding and acknowledging patients’ fear, anger, frustration and sadness. But I have always believed that it takes more time to listen and answer empathetically — time that is hard to ignore when you know there are other patients who have been waiting a long time outside to see you.
Document offering practical advice and information to help NHS organisations meet their responsibilities with regard to sexual orientation and employment or health care delivery.
This resource was produced by the Integrated Care Network (ICN) which provides information and support to frontline NHS and Local Government organisations seeking to improve the quality of provision to users, patients and carers by integrating the planning and delivery of services.
Key to the role of the ICN is the facilitation of communication between frontline organisations and central government, so that policy and practice inform each other effectively. The ICN is part of the Care Services Improvement Partnership (CSIP).
Paper looking at the types of conversations which take place between doctors and patients, particularly concerning diabetes and mental illness. It concludes that doctors are learning to talk and listen to ever more assertive patients and that improving the quality of conversations is vital to empowerment and innovation.
Project MATCH was the largest and most expensive alcoholism treatment trial ever conducted. The results were disappointing. There were essentially no patient-treatment matches, and three very different treatments produced nearly identical outcomes. These results were interpreted post hoc as evidence that all three treatments were quite effective. We re-analyzed the data in order to estimate effectiveness in relation to quantity of treatment.
Paper summarising the policy literature and research concerning why older people living at home may deliberately or unintentionally fail to take all of their prescribed medication when they need to and what measures may be effective in helping them comply with the prescribed doses.
Report assessing the state of the health care system in Scotland, pinpointing both its strengths and weaknesses. It also compares the Scottish system with the health care systems of other European countries to find out if any lessons could be learned from their systems.
Document setting out Scotland's eHealth strategy which involves utilising the power of information technology and electronic information to help ensure that patients receive the right care from the right clinicians at the right time in order to achieve the right outcomes.
Paper summarising the policy literature and research concerning the ways, benefits and problems of involving patients in the planning of discharge to community or intermediate care.
This resource is one of the units on the Open University's OpenLearn website, which provides free and open educational resources for learners and educators around the world. This unit considers the type of care offered in hospitals, using Leeds General Hospital as a case study. The unit looks at the people who have roles within the hospital, how they interact with each other and patients and what they consider to be 'care'. The different approaches and contributions to care by doctors and nurses are explored and patients give their perspective on the care they receive.