The Care Quality Commission regulates health, mental health and adults social care in England. This document describes the design of the periodic reviews and special reviews and studies the Commission plans to carry out in 2009/10. Section 1 outlines the key influences on the design and topics of the reviews. Section 2 summarises how the approach differs from previous regulators and describes how the performance of commissioners will be assessed through periodic reviews. Section 3 provides a timetable of key activities and milestones for 2009/11.
Set of guidelines designed to help NHS bodies in England plan and implement ways to prevent and control healthcare associated infections and containing criteria which the Care Quality Commission will use to assess them.
A Picture of Health is a sixty minute documentary on a day in the life of the National Health Service. On Wednesday November 13th 2002, nine NHS workers were followed for the day by nine film crews. The film starts in the morning and ends very late at night, cutting between different stories. The aim is to see what our NHS is really like – by seeing it through the eyes of those working for it. This resource is part of Open2.net which is the online learning portal from the Open University and the BBC.
The CETL4HealthNE — a consortium involving the Universities of Durham, Northumbria, Sunderland, Teesside and other partner organisations, with Newcastle University as the lead partner — aims to develop new ways of sharing best practice in healthcare education throughout the range of health professions spanning doctors, dentists, nurses, therapists and pharmacists, in order to meet the needs of the modernised NHS and the growing and changing expectations of patients.
Booklet intended as an aid for NHS managers and others in offering employment opportunities for mental health service users and improving working lives and job retention for all staff in their workplace. It provides good practice examples of employing people with mental health problems and contains practical tools to help implement organisational change.
This resource was produced by the Integrated Care Network (ICN) which provides information and support to frontline NHS and Local Government organisations seeking to improve the quality of provision to users, patients and carers by integrating the planning and delivery of services.
Key to the role of the ICN is the facilitation of communication between frontline organisations and central government, so that policy and practice inform each other effectively. The ICN is part of the Care Services Improvement Partnership (CSIP).
Paper looking at the types of conversations which take place between doctors and patients, particularly concerning diabetes and mental illness. It concludes that doctors are learning to talk and listen to ever more assertive patients and that improving the quality of conversations is vital to empowerment and innovation.
This leaflet explains personal budgets - what they are, why the Department of Health and NHS thinks they could make NHS care better, and how to get more information. It has been written with patients and service users in mind.
Document summarising work done and recommendations by the Princess Royal Trust for Carers to make health services better and more responsive for carers.
Guide produced to help health and social care organisations become better at listening, responding and learning from people's experiences of care through improving feedback and complaints procedures.