health and health care

The Waiting Room: storytelling project

A location-based (US) social media and community engagement initiative that aims to improve the patient experience through the collection and sharing of digital content. This cultural data – video, data visualisations, photographs and text – is collected in the waiting room by creating frameworks for sharing that range from anonymous expressions of feeling to deeper storytelling.

The primary aim of the resource is to uncover the needs of underserved patients at a moment when the role of the 'safety net' is being debated both in America and abroad.

The participation toolkit

Toolkit compiled to support NHS staff in delivering Patient Focus and Public Involvement. It offers a number of tried and tested tools along with some more recently developed approaches.

Evaluating participation: a guide and toolkit for health and social care practitioners

Tool for supporting the evaluation of public involvement and participation in health services. A partner to the Participation Toolkit, it is a stand-alone guide for assessing the way in which a participation project has been undertaken (process) and the results of that activity (outcomes). It does not set out to be a definitive guide to evaluation, but aims to provide resources, references and tools to help people develop their own approach to evaluation.

The guide will:

Using social media to inform, engage and consult people in developing health and community care services

Briefing that suggests ways in which social media and online technologies may complement traditional methods ofinforming, engaging and consulting people when planning and carrying out NHS service changes.