CAA is the new framework for the independent assessment of local public services in England. This document sets out how it will be delivered from April 2009.
Part 1 gives an executive summary and framework overview.
Part 2 details the framework and what it will deliver and describes area assessment, organisational assessments, and how CAA will be carried out. Further sections cover improvement and inspection planning, reporting CAA, the evolution of assessment and reviewing and evaluating CAA.