Report looking at options for reforming public services in the UK to make them more effective and responsive. It argues that reform should be based on principles such as a lessening of bureaucracy and over-management, better training for staff and better accountability.
Pamphlet arguing that public sector efficiency can only be achieved through creating more effective services which are personalised and delivered collaboratively. It also provides guidance on how this can be done.
BIHR report containing a series of case studies illustrating how ordinary people have benefited from the Human Rights Act in their dealings with public bodies.
Report advocating self-directed services as a means of transforming public services for the better. It contends that self-directed services can deliver personalised, lasting solutions to people's problems at lower cost and that they give people a real say in shaping the services they want.
Discussion paper presenting the results of an international survey of public service co-design, a method whereby service users and providers work together to shape the content, form and delivery of services. It also highlights the advantages offered by co-design and describes its practical and political nature.
Report of a study which set out to gather evidence regarding the effects of citizen participation and whether involvement in community organisations assists people to connect with wider society. It also explored the processes at work in these organisations which allowed them to engage with citizens effectively.
This literature review examines the ways in which young carers come to the attention of voluntary and statutory agencies, and factors inhibiting identification. It identifies the ways in which young carers’ needs are assessed and it examines approaches to service provision by both statutory and voluntary agencies. The review also identifies approaches that are successful in meeting the social, educational and health needs of young carers.
Report presenting the findings from the first phase of a research project set up to investigate how local government can build up more trusting relationships with its citizens. Based on the findings, it identifies a new typology of the trust relationships which the public wants to cultivate with government.
This report presents findings of a study of public bodies’ approach to implementing the Disability Discrimination Act 1995 (the DDA) and provides evidence for a baseline against which to assess the extent to which the Disability Discrimination Act 2005 (the 2005 Act) prompts authorities to promote equality of opportunity for disabled people.
Report setting out what the concept of agility in government means and why it is potentially useful for public sector managers. It examines the changing context in which governments are operating and explains the reasons why developing greater agility can help public services respond to new challenges.