public sector

The Human Rights Act: changing lives (second edition)

BIHR report containing a series of case studies illustrating how ordinary people have benefited from the Human Rights Act in their dealings with public bodies.

Making it personal

Report advocating self-directed services as a means of transforming public services for the better. It contends that self-directed services can deliver personalised, lasting solutions to people's problems at lower cost and that they give people a real say in shaping the services they want.

Making the most of collaboration : an international survey of public service co-design (Demos report 23)

Discussion paper presenting the results of an international survey of public service co-design, a method whereby service users and providers work together to shape the content, form and delivery of services. It also highlights the advantages offered by co-design and describes its practical and political nature.

Start with people : how community organisations put citizens in the driving seat

Report of a study which set out to gather evidence regarding the effects of citizen participation and whether involvement in community organisations assists people to connect with wider society. It also explored the processes at work in these organisations which allowed them to engage with citizens effectively.

Young carers: assessments and services - literature review of identification, needs assessment and service provision for young carers and their families

This literature review examines the ways in which young carers come to the attention of voluntary and statutory agencies, and factors inhibiting identification. It identifies the ways in which young carers’ needs are assessed and it examines approaches to service provision by both statutory and voluntary agencies. The review also identifies approaches that are successful in meeting the social, educational and health needs of young carers.

User focus in the scrutiny of public services: a discussion paper

Discussion paper on scrutiny in the public sector and whether regulation bodies are effective in ensuring public services are meeting the needs of users.

Composing the future : innovation by design (IRISS masterclass series)

A series of masterclasses held in Glasgow 2009-2010. Features video interviews with the speakers: Charlie Leadbeater, Tony Wells, Euan Semple.

State of trust : how to build better relationships between councils and the public

Report presenting the findings from the first phase of a research project set up to investigate how local government can build up more trusting relationships with its citizens. Based on the findings, it identifies a new typology of the trust relationships which the public wants to cultivate with government.

Unlocking innovation : why citizens hold the key to public service reform (Demos collection 24)

Collection of papers focusing on the theme of renewing and refocusing understanding of innovation. It explores the notion that everyday interactions between people and public services are a potential source of new ideas and that public services should be developed through participation and co-production.

ESRC Society Today

The Economic and Social Research Council (ESRC) is the UK's leading research funding and training agency addressing economic and social concerns. They aim to provide high quality research on issues of importance to business, the public sector and government.