public sector

Improving delivery of public services

Presentation by Sam Newman, Director, OLM Personalisation Programme at the Working Together to Meet the Financial and Reform Agenda Challenges event, held on Tuesday 11 January 2011 in Edinburgh.

Leading together: an analysis of leadership activity and development needs in Scotland's social services

The Changing Lives Report (Scottish Executive, 2006) highlighted the need for leadership at all levels within the social services workforce. The Leadership and Management subgroup of the review made recommendations for a leadership and management development framework which ‘should make explicit common qualities and behaviours that are required of all leaders and managers in a public sector context, but also identify whether there are additional or specific needs for the social service context’ (Leadership and Management subgroup, 2005).

Resourceful leadership: how directors of children's services improve outcomes for children

Leading for Outcomes is a unique study into senior leadership in children’s services in England, drawing on in-depth primary research with leaders in eight local authorities, and 22 directors of children’s services. The eight local authorities were selected on a range of factors but primarily to represent existing high performers or rapidly improving authorities in terms of outcomes. The research was commissioned by the National College in partnership with C4EO, and completed by a team comprising Deloitte, Navigate and the University of Oxford. The study was completed during 2010.

Challenging systems, changing lives: a manifesto 2011-2015

Scotland is facing a significant reduction in available resources for public services. With some protection offered to the NHS and clear expectations on local authorities in relation to performance and a council tax freeze, social work and social care face an unprecedented challenge.

This document details the Association of Directors of Social Work's (ADSW) plans to provide professional leadership at a time where transformational change is required in public services.

Effective User Involvement

Part of the IRISS What Works: Putting Research Into Practice series, Peter Beresford discusses how user involvement in public service design and management has been widely promoted as a means of improving the quality and responsiveness of services. It focuses particularly on the role of the user in service planning. The event was held on 20th January, 2010.

Reaping the Benefits: Encouraging Employer Engagement in Skills Utilisation

The Skills Utilisation Action Group presents this report on the inspection of the assessment and management offenders who present a high risk of serious harm by Social Work Inspection Agency (SWIA), HM Inspectorate of Constabulary for Scotland (HMICS) and HM Inspectorate of Prisons (HMIP).

Now it's personal: personal advisers and the new public service workforce

This report gives shape to the argument that the next focus of public sector reform should be on the relationship between the citizen and frontline staff in public services. It does so by focusing on what matters in the relationship between citizen and the state on the frontline of public services. The report can be download without registration.

Public Appointments and Public Bodies etc. (Scotland) Act 2003

The purpose of the Act is to establish a Commissioner for Public Appointments in Scotland, to abolish 5 Non-Departmental Public Bodies (the Ancient Monuments Board for Scotland, the Historic Buildings Council for Scotland, the Scottish Hospital Trust, the Scottish Medical Practices Committee and the Scottish Conveyancing and Executry Services Board), to give certain notarial powers to independent qualified conveyancers and to conveyancing and executry practitioners, and to create a new statutory Non Departmental Public Body to succeed the Ancient Monuments Board for Scotland and Historic Bu

Poverty and inequalities in Scotland : ten years of devolution

Paper examining the impact of devolution in Scotland on poverty and income inequality for particular groups in Scotland. It outlines how income is distributed across Scotland and aims to make a contribution to debates on what can be done to lessen income inequality.

Political debate about economic inequality: An information resource

This study aims to increase understanding of how politicians think and talk about economic inequality, both in private and in public. It compares politicians' attitudes across and between five major political parties: the Conservatives, Labour, the Liberal Democrats, Plaid Cymru, and the Scottish National Party. The research is particularly relevant given the recent turbulence with the financial system, the correspondingly high levels of attention upon the City and bonus culture, and the recession.