Now it's personal: personal advisers and the new public service workforce
Providing tailored one-to-one support to help people back into work has been central to the UK Government's reform of the welfare system. This report argues that a new examination is needed on the role of personal advisers. The report is based on focus groups with service users, in-depth interviews with advisers, surveys of personal advisers and employment providers and a review of the literature. Qualitative analysis is presented to show changes in the ratio of Job Centre Plus advisers to the number of interviews they conducted since the recession began.