Elearning : an introduction to interprofessional and inter-agency collaboration (IPAC)

This resource invites people to explore different dimensions of interprofessional and inter-agency collaboration (IPIAC) and to hear, early on, from those who use care services and carers speaking about their experiences of effective and ineffective collaboration. It will help develop and review understanding of: what is meant by ‘interprofessional and inter-agency collaboration’ (IPIAC); why collaboration has grown in importance; the kinds of evidence that informs collaboration; and key policy and legislation and their timeline.

Diversity and difference in communication

Interpersonal communication in health and social care services is by its nature diverse. As a consequence, achieving good or effective communication – whether between service providers and service users, or among those working in a service – means taking account of diversity, rather than assuming that every interaction will be the same. This unit explores the ways in which difference and diversity impact on the nature of communication in health and social care services.

Systems thinking and practice

What is systems thinking and practice? The essence of systems thinking and practice is in 'seeing' the world in a particular way, because how you 'see' things affects the way you approach situations or undertake specific tasks. This unit will help you to learn about the problems of defining a system and meet some of the key concepts used in systems theory: boundary, environment, positive and negative feedback.