service design

Co-production

Advice and support about how to involve people who use services and carers in designing, delivering and co-producing care services.

Neighbourhood community budget pilot programme: research, learning, evaluation and lessons

The Neighbourhood Community Budget pilot programme ran from April 2012 to March 2013. This report documents the learning from the programme and summarises the operational plans submitted at the end of the pilot process. It then reflects on the key messages which were generated from this exercise. 

Squaring the circle: evidence at the local level

Paper that looks at how local authorities and their partners are using evidence to develop strategy, prioritise spending and redesign services.

Restarting Britain 2: design and public services

Report writtten primarily for those with responsibility for shaping the future of public services in the UK. It responds to an increased appetite for more information on the subject of design in public services.

Co-production: redesigning support for care leavers, with care leavers

Guardian article which explains how a project in Scotland involved young people in planning and designing care leavers' services.

Progress report: moving towards a child centred system - the Munro Review of Child Protection

Report that considers how well implementation of the recommendations of the review has progressed in the year since the review’s publication, and how the child protection landscape as a whole is changing. The overall conclusion of the report is that progress is moving in the right direction but that it needs to move faster. There are promising signs that some reforms are encouraging new ways of thinking and working and so improving services for children.

The art of exit: in search of creative decommissioning

This report argues that truly transformational public innovation requires creative decommissioning: actively challenging incumbent service models and mindsets to invest properly in new approaches. As public resources are increasingly precious, creative decommissioning will become a critical
capability for public services.

'Would you have sandwiches for your tea every night?': older people's views of social care in Northern Ireland

Research produced as a result of a project which aimed to consult directly with older people to ascertain their views on all aspects of social care and report on the main findings.

SRC worked in partnership with Age NI staff and peer facilitators to recruit for and run three focus groups across NI. The focus groups were held in Belfast, Cookstown and Irvinestown. In total, twenty four older people attended the focus groups – two thirds male and one third female.