We hear from Carr Gomm's Business Development Manager, Andrew Thomson, about the organisations approach to recording and measuring personal outcomes, the development of their conversation-based outcomes tool and how reporting works in practice for a number of audiences.
Two versions of the video are available: one short introductory summary of the interview, and another, longer and more in-depth version with details of the outcomes tool.
Introduction and welcome from Alison Petch, Director of Iriss, followed by keynote speech by Adam Ingram MSP.
Andy Gibson speaks about digital disruption - whether the era of mass-produced services is over.
Janice Galloway reading, and in conversation with Professor Sandy Cameron, Chair of Iriss Strategic Board and of the Parole Board.
A trio of short presentations highlighting Iriss's current work.
Caroline Tomlinson tells the story of her son Joe, the first person in the UK to receive an individual budget which fundamentally improved the quality of his life.