outcomes

"Health and social care services should focus on the needs of the individual to promote their health and wellbeing, and in particular, to enable people to live healthier lives in their community. Key to this is that people’s experience of health and social care services and their impact is positive; that they are able to shape the care and support that they receive; and that people using services, whether health or social care, can expect a quality service regardless of where they live."

This booklet was developed by Dumfries and Galloway Council with people who are using services, carers, social work practitioners and managers. It outlines the values and principles of Self-Directed Support (SDS) and provides information about levels of support available. It explains the options of SDS and the development of a personal support plan.

East Dunbartonshire Council's guidelines to outcomes-focused work and related forms.

We hear from Carr Gomm's Business Development Manager, Andrew Thomson, about the organisations approach to recording and measuring personal outcomes, the development of their conversation-based outcomes tool and how reporting works in practice for a number of audiences.

Two versions of the video are available: one short introductory summary of the interview, and another, longer and more in-depth version with details of the outcomes tool.

In this series of videos we hear about Penumbra's Individual Recovery Outcomes Counter from three different people:

• Jane Cumming, Development Manager, who describes the background, development, and implementation of I.ROC
• Sara Zielinska, Support Manager, who works with the tool daily
• Moira Hunter, volunteer and receiver of support, who has personal experience of using the tool.

Jenny Hutton, North Lanarkshire Council

Julie Gardner, VOCAL

The Outcomes Based Accountability (OBA) model has been used as a way of structuring planning to improve outcomes for whole populations and for improving services. The OBA approach focuses on outcomes that are desired and monitoring and evidencing progress towards those desired outcomes. NFER was commissioned by Local Government Association Analysis and Research (LGAAR), on behalf of Local Government Improvement and Development, to identify the impact of the OBA approach on LA practice in Children's Services through nine case studies (18 interviews with strategic and operational staff).