Adobe Flash

Overview of communication skills in social work

This e-learning resource introduces the breadth and complexity of communication skills in social work. This resource will allow the understanding of the principles of effective communication as a two or more way process and at the same time how context shapes communication and can facilitate or impede effective communication.

Approaches to practice with children of prisoners

This resource presents you with six scenarios that you can use to explore different approaches to practice with children of prisoners. For each you can choose the course of action which you feel is most appropriate and receive feedback on your choices.

Barriers to communication

Through a scenario this resource enables the user to explore the potential barriers to communication that can exist in their everyday work. This resource will allow the understanding of how the following factors that can inhibit, interrupt or confuse the communication between social workers and service users, carers and others: time available; territory (environment and context); role and task; professional identity and use of self.

Understanding later stage dementia

This learning object focuses primarily on the later stages of dementia and on managing the more significant or prominent challenges - and symptoms - associated with this level of dementia. The material aims to reflect, where possible, the experiences of people with dementia and their family carers. Many of the examples given are located in a care home setting although the issues are also very relevant to supporting a person with dementia in the community. This resource contains both audio and video.

Children of prisoners : an introduction

This resource provides an introduction to the experience of having a parent in prison through the use of video footage. There is then a quiz to test your knowledge of key facts and figures relating to this area.

Understanding Resilience

The objective of this learning object is to understand the concept of ‘resilience’ and the value of ‘protective factors’ in planning to support vulnerable children. This resource contains information on risk, research evidence, protective factors and the ecological model as well as resilient children and protective environments.

Communication across cultural and social differences

Culture, identity and personal beliefs have a profound impact on the content and process of communication. When people from different cultures, backgrounds or belief systems communicate, it is easy for misunderstandings to arise. This resource uses five case scenarios to provide examples of the kinds of challenges and dilemmas social workers experience as they communicate across social and cultural divides.