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Communicating through action and other means of communication

The well-known phrase ‘actions speak louder than words’ reminds us of the importance of practical forms of help. However, for this help to be effective, it has to be informed by a sound knowledge and skills base and the ability to articulate why practical forms of support are essential in order to move events forward.

Providing information and explaining

This resource uses a case study to help you explore the challenges that social workers experience during interviews and what decisions can be made to overcome some of these. It highlights that discovering the other person’s perspective and establishing a shared agenda for the interview are priority tasks, as well as the need to explain bureaucratic procedures and to provide as well as gather information.

Understanding the Early Stages of Dementia

The main focus of this learning object is the early stages of dementia, including the emotional impact of the onset of symptoms and the diagnosis of dementia on the person concerned and those around them. The learning object also considers the importance of community-based support for people with dementia and how social networks can operate in this context. Towards the end of the learning object, you will look at the values and attitudes associated with person-centred care, particularly in relation to caring for and working with people with dementia as their condition progresses.

Communicating in challenging situations

This resource looks at what we mean by the term ‘challenging situations’ and explores in particular the communication difficulties that can be encountered when people feel guarded and defensive, perhaps because they feel threatened in some way. Using a case study you will work through some of the more advanced communication skills needed in these situations.

How can your agency support you in accessing and using knowledge to be poverty aware?

It is now increasingly understood that there are different types of knowledge, all of which contribute to the ability of members of the children's workforce to do their jobs well. Understanding the types of knowledge that are available, and having access to this knowledge is an important aspect for anybody who is working with families that are living in poverty.

Restorative Justice : Blooming Good Idea Training Guide

This training tool and teaching guide introduce the basic concepts and ideas of Restorative Justice for use in all kinds of learning environments. It provides a helpful multimedia visual that will give learners a concrete and visual image to relate the theory of Restorative Justice (RJ) to. It also provides the instructor with helpful suggestions, worksheets, and explains the elements of the resource.

Outcomes do work - Film 3 (Outcomes films: series two 2009)

Video resource that examines the achievement of outcomes in social care and how they work.

Outcomes: the challenges - Film 6 (Outcomes films: series two 2009)

Video resource that examines some of the challenges that the social care profession faces in terms of outcomes.