Taking an outcomes approach means engaging with the person and significant others to find out what matters to them, what they hope for and what they want to be different in their lives. An outcomes approach involves thinking about what role the person themselves might play in achieving their outcomes, which can be a significant shift from more traditional services where the solutions are viewed as located on the service side.
This guide looks at what is required to ensure quality assessment and planning in developing an outcomes-focused approach.
What is it? Tool that manages services in terms of outcomes and effectiveness; resources and productivity; finance and sustainability; and compliance and safety. From the management of staff and volunteer records through to property and equipment, it provides a comprehensive approach to resource management that can be tailored to fit the resource mix in an organisation and the key aspects that need to be monitored and controlled.
Who is if for? Tool that can be used with adults and children.