Outcomes Toolbox

This toolbox brings together a range of resources and knowledge relevant to an outcomes-focused approach in the social services.

Understanding and measuring outcomes: the role of qualitative data

Guide that has been developed to support the collection and use of personal outcomes data. Personal outcomes data refers to information gathered from people supported by health and social services and their unpaid carers about what's important to them in their lives and the ways in which they would like to be supported. The guide is divided into three parts.

Part 1 explores the links between an outcomes approach and qualitative data, why qualitative data is important and what it can achieve.

Dumfries and Galloway Council Social Work Services Supported Self-Asssessment

This resource aims to support people seeking help from Social Work Services by asking them key questions about their lives. Questions focus on what is working in their life, what changes they wish to make, what support and resources they already have or need.

Dumfries and Galloway Council Personalised approaches booklet

This booklet was developed by Dumfries and Galloway Council with people who are using services, carers, social work practitioners and managers. It outlines the values and principles of Self-Directed Support (SDS) and provides information about levels of support available. It explains the options of SDS and the development of a personal support plan.

Outcomes toolkit - East Dunbartonshire Council

East Dunbartonshire Council's guidelines to outcomes-focused work and related forms. 

Personal Outcomes Planning and Review - North Lanarkshire Council

This outcomes plan is North Lanarkshire Council's key working document in the social work assessment and planning process for ongoing involvement with or support to individuals. The document contains guidelines for outcomes planning, monitoring and review, as well as details of effective contingency planning and disagreement resolution. Additionally the document contains templates and forms used for outcomes planning and review. 

Carer's assessment and outcomes focused approaches to working with carers

One of a series of reports which forms part of the PROP Practitioner Research Programme, a partnership between the Centre for Research on Families and Relationships (CRFR) at the University of Edinburgh and IRISS that was about health and social care for older people.

Carr Gomm video case study

We hear from Carr Gomm's Business Development Manager, Andrew Thomson, about the organisations approach to recording and measuring personal outcomes, the development of their conversation-based outcomes tool and how reporting works in practice for a number of audiences. 

Two versions of the video are available: one short introductory summary of the interview, and another, longer and more in-depth version with details of the outcomes tool.

I.ROC video case study

In this series of videos we hear about Penumbra's Individual Recovery Outcomes Counter from three different people:

  • Jane Cumming, Development Manager, who describes the background, development, and implementation of I.ROC
  • Sara Zielinska, Support Manager, who works with the tool daily
  • Moira Hunter, volunteer and receiver of support, who has personal experience of using the tool.