Outcomes Toolbox

For more outcomes-focused resources, see the Outcomes Toolbox.

Guide that has been developed to support the collection and use of personal outcomes data. Personal outcomes data refers to information gathered from people supported by health and social services and their unpaid carers about what's important to them in their lives and the ways in which they would like to be supported. The guide is divided into three parts.

Part 1 explores the links between an outcomes approach and qualitative data, why qualitative data is important and what it can achieve.

For more outcomes-focused resources, see the Outcomes Toolbox.

One of a series of reports providing the social services workforce with brief, accessible and practice-oriented summaries of published evidence on key topics. This Insight, written by Dr Emma Miller, Honorary Senior Research Associate at Glasgow School of Social Work, considers some of the challenges of measuring outcomes and emerging responses to these.

For more outcomes-focused resources, see the Outcomes Toolbox.

Review which establishes the nature of activity in respect of the approach across partnerships and providers across Scotland, in particular since an earlier review in 2008. It is based primarily on interviews with forty key informants (from partnerships, providers and national organisations) and responses from a sample of those already using Talking Points to a web-based survey. Talking Points is an approach which focuses on assessing the outcomes important to the individual, planning how they will be achieved and reviewing the extent to which they have been attained.

For more outcomes-focused resources, see the Outcomes Toolbox.

This resource aims to support people seeking help from Social Work Services by asking them key questions about their lives. Questions focus on what is working in their life, what changes they wish to make, what support and resources they already have or need.

For more outcomes-focused resources, see the Outcomes Toolbox.

This resource outlines the eligibility criteria developed by Dumfries and Galloway council help people self-assess their needs.

For more outcomes-focused resources, see the Outcomes Toolbox.

This booklet was developed by Dumfries and Galloway Council with people who are using services, carers, social work practitioners and managers. It outlines the values and principles of Self-Directed Support (SDS) and provides information about levels of support available. It explains the options of SDS and the development of a personal support plan.

For more outcomes-focused resources, see the Outcomes Toolbox.

East Dunbartonshire Council's guidelines to outcomes-focused work and related forms. 

For more outcomes-focused resources, see the Outcomes Toolbox.

This outcomes plan is North Lanarkshire Council's key working document in the social work assessment and planning process for ongoing involvement with or support to individuals. The document contains guidelines for outcomes planning, monitoring and review, as well as details of effective contingency planning and disagreement resolution. Additionally the document contains templates and forms used for outcomes planning and review. 

For more outcomes-focused resources, see the Outcomes Toolbox.

We hear from Carr Gomm's Business Development Manager, Andrew Thomson, about the organisations approach to recording and measuring personal outcomes, the development of their conversation-based outcomes tool and how reporting works in practice for a number of audiences. 

Two versions of the video are available: one short introductory summary of the interview, and another, longer and more in-depth version with details of the outcomes tool.